1. Introduction
Welcome to RegalUnioonRoom.com ("RegalUnioonRoom", "we", "us" or "our").
RegalUnioonRoom.com is a digital entertainment platform focused on social interaction, friendly engagement and recreational play using virtual credits that have no monetary value.
This Privacy Policy explains how we collect, use, disclose, store and protect personal information when you visit our website, create an account, use platform features, interact with other members or contact our support team.
By using RegalUnioonRoom.com, you acknowledge that your personal information may be handled as described in this Privacy Policy.
2. Who We Are
The data controller responsible for your personal information is:
RegalUnioonRoom.com
20 Kingfisher Cl
Worcester WR5 3RY
United Kingdom
Email: support@RegalUnioonRoom.com
Telephone: +449829348090
3. Information We Collect
We may collect the following categories of information.
3.1 Information You Provide
When you create an account, contact us or use interactive platform features, you may provide:
- Name or username
- Email address
- Date of birth or age confirmation
- Login credentials
- Profile preferences
- Messages submitted to support
- Communications shared through community features
- Feedback, reports or requests you send to us
3.2 Information Collected During Use
When you access or use the platform, we may collect:
- Internet Protocol address
- Browser type and device details
- Operating system
- Visit dates and access times
- Pages viewed and features used
- Session activity
- Virtual credit activity within the platform
- Technical error information
- Security and access records
- Cookie preference choices
3.3 Community Interaction Information
Where platform features allow member interaction, we may process:
- Display names
- Public profile elements
- Messages or comments you choose to share
- Member reports
- Moderation records
- Information needed to maintain a respectful community environment
Please avoid sharing sensitive personal information through public or member-facing features.
4. How We Use Personal Information
We may use personal information to:
- Create and manage user accounts
- Provide access to entertainment and community features
- Maintain virtual credit balances and in-platform activity records
- Personalise platform settings and preferences
- Enable social communication features
- Respond to support enquiries
- Investigate technical issues
- Protect accounts and maintain platform security
- Prevent misuse, harmful conduct or unauthorised access
- Moderate community interactions
- Improve website functionality and member experience
- Manage cookie preferences
- Comply with applicable legal duties
- Establish, exercise or defend legal claims
5. Legal Bases for Processing
Where applicable under United Kingdom data protection law, we rely on one or more of the following legal bases:
5.1 Contractual Necessity
We may process information where it is required to provide the platform features you request, administer your account and deliver the services described in our Terms and Conditions.
5.2 Legitimate Interests
We may process information where necessary for our legitimate interests, including:
- Operating and improving the platform
- Supporting members
- Maintaining community standards
- Ensuring security
- Detecting misuse
- Understanding general feature engagement
We consider the impact on your privacy before relying on this basis.
5.3 Consent
We may rely on your consent for optional cookies, certain communications or optional personalisation features. Where processing is based on consent, you may withdraw it at any time.
5.4 Legal Obligation
We may process personal information where required to comply with applicable laws, regulatory duties, court orders or lawful requests.
6. Virtual Credits
RegalUnioonRoom may provide virtual credits for entertainment features within the platform.
Virtual credits:
- Have no monetary value
- Are intended only for use within the platform
- Cannot be exchanged for currency, payment instruments, goods or services outside the platform
- Cannot be transferred unless a specific platform feature expressly allows an in-platform transfer
- May be adjusted, removed or discontinued where required for platform management, security or technical reasons
We may process information relating to virtual credit activity to operate platform features, prevent misuse and maintain accurate account records.
7. Sharing Personal Information
We may share personal information only where appropriate and proportionate, including with:
7.1 Service Providers
We may engage trusted providers who assist with:
- Website hosting
- Technical infrastructure
- Account security
- Customer support tools
- Website analytics, where permitted
- Data storage
- Communication delivery
Such providers may process information only for authorised purposes and subject to appropriate safeguards.
7.2 Legal and Safety Requirements
We may disclose information where reasonably necessary to:
- Comply with applicable law
- Respond to lawful authority requests
- Protect the rights, safety and security of members, visitors or the platform
- Investigate suspected misuse
- Enforce our Terms and Conditions
7.3 Business Changes
If our platform or business activities are reorganised, transferred or merged, relevant information may be transferred as part of that process, subject to appropriate privacy safeguards.
8. International Data Transfers
Some service providers may process information outside the United Kingdom. Where this occurs, we take appropriate steps to protect personal information, which may include approved contractual safeguards or other lawful transfer mechanisms.
9. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:
- While your account remains active
- As required to provide platform functionality
- For security, moderation and dispute-handling purposes
- To meet legal or regulatory requirements
- To maintain necessary business records
When personal information is no longer required, we will delete it, anonymise it or securely restrict its use where appropriate.
10. Your Privacy Rights
Subject to applicable law, you may have the right to:
- Request access to personal information held about you
- Request correction of inaccurate or incomplete information
- Request deletion of your personal information in certain circumstances
- Request restriction of processing
- Object to certain processing activities
- Request transfer of information you provided in a suitable format
- Withdraw consent where processing is based on consent
- Submit a complaint to a data protection authority
To exercise your rights, contact us at:
support@RegalUnioonRoom.com
We may need to verify your identity before processing certain requests.
11. Account Closure
You may request closure of your account by contacting our support team. Following account closure, we may retain limited information where required for security, legal compliance, dispute handling or record-keeping purposes.
12. Security
We use reasonable organisational and technical safeguards designed to protect personal information from unauthorised access, alteration, disclosure or loss.
However, no digital transmission or storage method can be guaranteed to be completely secure. You are responsible for keeping your account credentials confidential and for notifying us promptly if you suspect unauthorised account activity.
13. Age Requirements
RegalUnioonRoom.com is intended for individuals aged 18 years or older.
We do not knowingly seek to collect personal information from individuals under 18. If we become aware that information has been submitted by an individual under 18, we may take appropriate steps to remove the information and close the related account.
14. Cookies
We use cookies and similar technologies to support website operation, security, preferences and permitted performance measurement.
Further details are available in our Cookie Policy.
15. External Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content or security of third-party services. You should review their relevant policies before providing personal information.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal obligations or operational practices.
Where appropriate, we will provide notice of significant changes through the platform or by other suitable means. The updated version will display a revised effective date.
17. Complaints
You may contact us first with any privacy concern:
Email: support@RegalUnioonRoom.com
Telephone: +449829348090
You also have the right to raise a concern with the United Kingdom Information Commissioner's Office where applicable.
18. Contact Us
For privacy questions, requests or concerns, please contact:
RegalUnioonRoom.com
20 Kingfisher Cl
Worcester WR5 3RY
United Kingdom
Email: support@RegalUnioonRoom.com
Telephone: +449829348090